Store Policies
Please review these policies before placing an order. If you have questions about coverage, shipping, returns, or fleet purchases, contact support@eralionradio.com before purchase.
Shipping Policy
Orders are typically processed within 1-3 business days after payment confirmation.
EraLion currently ships to the United States. Orders are fulfilled from our China warehouse and delivered through international logistics partners.
Estimated delivery time is 7-15 business days after shipment. Delivery times may vary because of customs clearance, carrier delays, holidays, weather, or incorrect shipping information.
Tracking information will be sent by email when available.
Returns
Return requests must be submitted within 30 days after delivery. Items must be returned in original condition with included accessories, packaging, manuals, and service cards.
Contact support@eralionradio.com with your order number and reason for return before sending any item back. Returns sent without prior approval may not be accepted.
For opened or activated devices, especially issues related to LTE coverage, setup, or service activation, our team may need to complete troubleshooting before a return can be approved.
Product And Service Notice
EraLion radios operate through compatible 4G LTE cellular coverage. They do not create their own cellular signal and are not recommended for no-signal areas, underground spaces without coverage, remote off-grid locations, or emergency-only use when cellular networks may be down.
Each device purchase includes 3 years of PTT service during the included service period. Renewal is available after the included period, and renewal terms are provided before renewal.
Import Duties And Taxes
Unless otherwise stated at checkout, import duties, taxes, customs fees, or local clearance fees are the buyer's responsibility. These charges are set by local authorities and may vary.
For United States orders, contact us before purchase if you need clarification about shipping or duties for a fleet order.
Warranty Support
EraLion provides 1-year replacement support for manufacturing defects or non-human damage, subject to support review.
- Damage caused by misuse, drops, water exposure, unauthorized modification, improper charging, or physical abuse is not covered.
- Warranty claims require review and verification by our support team.
To submit a warranty claim, contact support@eralionradio.com with your order number, product model, photos if available, and a clear description of the issue. Our team usually responds within 1-2 business days.