Video Guide
How to Connect to Your Phone
4G LTE PTT Device
Support
Support, without the runaround.
Find the right operation video for your Eralion device, then contact us if you still need help.
Video Guides
Start with your model.
Choose the correct device below and follow the setup, group operation, PTT use, and basic troubleshooting guide.
Video Guide
Eralion BQ-268
4G LTE PTT Device
Video Guide
Eralion M2
4G LTE PTT Device
Video Guide
Eralion H18
4G LTE PTT Device
Video Guide
Eralion BQ-220
4G LTE PTT Device
Video Guide
Eralion Mini PTT
Compact 4G LTE PTT Device
Before You Contact Us
Three things help us solve it faster.
If the video does not solve the issue, send the details below with your message.
Tell us the exact Eralion model you are using.
Include your order number so we can find the purchase quickly.
Describe the issue and whether phones have usable LTE or Wi-Fi coverage in the area.
Quick Answers
Common service questions.
The essentials, without the long manual.
What happens after the included 3-year service period?
From Year 4, continued PTT service is available from $5 per radio per year. Renewal terms are provided before renewal.
What coverage is required?
Requires supported LTE or Wi-Fi coverage. Coverage varies by location.
What should I do if the device cannot communicate?
Confirm the correct group setup, restart the device, and check whether usable network coverage is available. If the issue continues, contact support with the model, order number, and use scenario.
Still Need Help?
Need help with setup?
Send us your product model, order number, and a short description of the issue.